Crisis Communications Case Studies

30 Articles
Empty executive boardroom with city skyline — insurance PR and crisis communications

Goldman Sachs: Insider Trading and Greg Smith

Originally published: April 25, 2012 · Updated: June 16, 2026 The original April 2012 post argued that Goldman Sachs was running an institutional crisis it was structurally not equipped to handle. The triggers in that w

A journalist takes notes, symbolizing the Facebook PR controversy and media ethics

Public Relations: Facebook and Controversy

Originally published: May 16, 2011 · Updated: June 16, 2026 Burson-Marsteller got caught running a whisper campaign against Google on behalf of Facebook. The agency, then under Mark Penn, pitched bloggers and reporters